Damaged package or missing products

If at the time of delivery the package is damaged, the customer must accept delivery with reservation (in Italy and the European Union delivery may also be refused).

The buyer is obliged to check for damaged or missing products upon receipt. If this is the case, the buyer is obliged to notify us immediately by sending photographic documentation to [email protected] customer service. No complaints will be accepted after 7 days of delivery.


Right of withdrawal

If you have any problems, please contact [email protected] immediately and they will help you find a solution.

Please note that by law the right of withdrawal applies to all non-perishable products.

It is not possible to return:

  • Products that are liable to deteriorate or expire rapidly (foodstuffs, including alcoholic and non-alcoholic beverages);
  • sealed products that are not suitable for return for reasons of hygiene or health protection;
  • products that have been opened after delivery.

The consumer may withdraw from the contract within 14 days of receipt of the products without any particular reason being required, mere change of mind being sufficient.

The withdrawal period expires 14 days after delivery of the order.

In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of an express statement (e.g. letter sent by post, fax or e-mail). You may use the attached model withdrawal form for this purpose, but it is not obligatory,

or you can also fill in and send electronically the standard withdrawal form or any other

explicit statement on our website [email protected] If you choose this option, we will immediately send you an acknowledgement of receipt of your withdrawal on a durable medium (e.g. by e-mail).

In order to comply with the withdrawal period, it is sufficient for the purchaser to send the communication concerning the exercise of the right of withdrawal before the expiry of the withdrawal period.



Effects of withdrawal

In the event of withdrawal from this contract, all payments made to us, including the costs of delivery, but not the additional costs arising from any choice of a type of delivery other than that chosen by the seller, will be reimbursed, and in any event no later than 14 days from the day of the notice of withdrawal.

Such refunds will be made using the same means of payment as was used for the initial transaction. The buyer will not incur any costs as a result of such refund.
The refund will be suspended until receipt of the goods and verification by the seller.

The purchaser is requested to return the goods within 14 days of notification.

The direct cost of returning the goods shall be borne by the purchaser.

The buyer shall be liable for any diminution in value resulting from any handling of the goods other than what is necessary to establish their nature, characteristics and functioning.

(complete and return this form only if you wish to withdraw from the contract of sale)


Dear Sirs


Calle ramon Berenguer III 22 entresuelo

07003, Palma de Mallorca - Illes Balears


Tel 34 697 90 81 69

I hereby give notice of withdrawal from my contract of sale of the following goods



-Ordered on __________  and received the ____________

- Consumer's name and surname_____________________________________________

- Consumer address___________________________________________


Date: _______________



Consumer Signature
(only if this form is notified in paper version)